Refund and Return Policy for alpinebazaar

Welcome to alpinebazaar. Ensuring your satisfaction and trust is at the heart of our mission. This detailed Refund and Return Policy defines the terms governing returns, refunds, and exchanges. By shopping with us, you agree to these terms. This policy is applicable exclusively to purchases made within the United Kingdom and aims to provide a fair and seamless shopping experience for our valued customers.

Comprehensive 30-Day Return Policy

At alpinebazaar, we provide a generous 30-day return period. Within 30 days of receiving your order, you may return items for any reason, provided the following conditions are met:

Eligibility Criteria for Returns

1. Condition of the Product:
   • Items must be unused and in their original state.
   • All original tags must remain attached.
   • The product must be returned in its original packaging.
   • The item’s condition must match its state at the time of delivery.
2. Proof of Purchase:
   • A valid receipt or alternative proof of purchase must be provided.

Note: Returns that fail to meet these criteria will not be processed.

How to Initiate a Return

To initiate a return, follow these steps for a smooth and hassle-free process:

1. Contact Us:
   • Email us at alpinebazaar@hotmail.com with your order details, the reason for the return, and any supporting documents (e.g., photos of damaged or defective items).
2. Approval Process:
   • Upon review and approval, you will receive a confirmation email containing a return label and detailed instructions.
3. Shipping Your Item:
   • Use the return label provided.
   • Package the item securely to prevent damage during transit.
   • Ship the item to the address specified in the return instructions.

Important: Returns sent without prior approval or the provided return label will not be accepted.

Return Label Policies

• Defective or Damaged Items:
  • A free return label will be issued for items that arrive defective or damaged.
• Buyer’s Remorse:
  • Return labels for changes of mind are also issued free of charge.

Summary of Return Eligibility

Criteria	Details
Return Window	30 days from the delivery date
Condition	New, unused, with original tags
Restocking Fees	None
Return Shipping Costs	Fully covered by alpinebazaar

Addressing Damaged, Incorrect, or Defective Items

We are committed to excellence and accuracy in every order. Should your item arrive damaged, defective, or incorrect, follow these steps:

1. Inspect Upon Delivery:
   • Examine your items immediately upon receipt.
2. Report Issues Promptly:
   • Email alpinebazaar@hotmail.com with details and supporting evidence, such as photos.
3. Resolution Options:
   • Receive a replacement for the defective or incorrect item.
   • Obtain a full refund.
   • Receive assistance with the return process.

Note: Return transit times may vary based on your location.

Exchange Policy

We facilitate exchanges for specific scenarios:

• Items damaged during delivery.
• Incorrectly shipped items.
• Items of incorrect size.

How to Initiate an Exchange

• Email alpinebazaar@hotmail.com with your order details and issue description.
• Upon approval, follow the provided exchange instructions.

Additional Rights for EU Customers

Under EU consumer regulations, customers residing in the European Union are entitled to additional rights:

1. Cancellation Period:
   • Cancel or return your purchase within 30 days without providing a reason.
2. Return Conditions:
   • Items must be unused and returned with original tags, packaging, and proof of purchase.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome:

1. Approved Refunds:
   • Refunds will be processed to your original payment method within 10 business days.
2. Rejected Returns:
   • If your return does not meet eligibility criteria, we will provide a detailed explanation.

Important: Additional processing time may be required by your bank or credit card provider.

For any questions or assistance with refunds, returns, or exchanges, please contact us at alpinebazaar@hotmail.com.

Thank you for choosing alpinebazaar. We remain dedicated to ensuring your satisfaction with every purchase.