Shipping Policy for alpinebazaar

Welcome to alpinebazaar! At alpinebazaar, we are committed to providing our customers with a reliable, transparent, and hassle-free delivery experience. This comprehensive Shipping Policy outlines the procedures, guidelines, and important details regarding the processing and delivery of your orders. We value your trust and aim to ensure your satisfaction at every step.

Shipping Destinations

alpinebazaar currently delivers exclusively within the United Kingdom. We are actively working to expand our delivery network and will keep our customers informed about any updates regarding new shipping destinations. Stay tuned for announcements on our website and via email.

Order Processing Guidelines

To ensure smooth order handling, we adhere to the following practices:

  1. Order Cut-Off Time:
    • Orders placed before 12:00 PM (GMT) on business days are processed on the same day.
    • Orders placed after this time will be processed on the next business day.
  2. Processing Hours:
    • Our team processes orders Monday to Friday, between 9:00 AM and 6:00 PM (GMT).
  3. Weekend and Public Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next available business day.

Delivery Timelines

The delivery process involves two stages:

  1. Processing Period:
    • Orders undergo verification, quality checks, and secure packaging.
    • Typically completed within 0 to 1 business day.
  2. Shipping Period:
    • Once dispatched, orders are generally delivered within 1 to 2 business days.
    • Deliveries occur Monday to Friday, between 9:00 AM and 6:00 PM (GMT).

Please Note:

  • Delivery times are calculated from the shipment date, not the order date.
  • Factors such as adverse weather, incorrect address details, public holidays, or courier delays may affect timelines.

Shipping Costs

alpinebazaar offers free standard shipping on all orders within the United Kingdom, ensuring a seamless and cost-effective experience for our valued customers.

Shipping Methods and Tracking Information

We collaborate with trusted courier partners to ensure secure and timely deliveries. Once your order is dispatched, you will receive an email containing:

  • Order details.
  • A unique tracking ID, activated within 24 hours, to monitor your shipment’s progress in real time.

Important Shipping Notes

  • Deliveries are not made on weekends or public holidays.
  • Ensure that the shipping details provided during checkout are accurate to avoid delays or delivery failures.

Address Accuracy and Modifications

To ensure smooth deliveries, please provide accurate shipping information. Here are our guidelines:

  1. Incorrect Address Consequences:
    • Orders returned due to incorrect addresses will incur additional fees for re-shipment.
  2. Address Modifications:
    • Double-check your address during checkout.
    • For corrections, contact us immediately before your order is dispatched.
    • Email us at alpinebazaar@hotmail.com or call +44 7742957591 within 48 hours of placing your order for address updates.

Order Cancellations

To cancel an order, please:

  • Contact us within 24 hours of placing your order.
  • Note that dispatched orders cannot be canceled but may be returned in accordance with our Return Policy.

Lost or Missing Shipments

If your order does not arrive within the expected timeframe:

  1. Use your tracking ID to contact the courier service for updates.
  2. If the issue persists, contact our support team at alpinebazaar@hotmail.com. We will promptly investigate and resolve the matter.

Damaged Items in Transit

If your order arrives damaged, we apologize for the inconvenience. Please follow these steps:

  1. Take clear photographs of the damaged items.
  2. Email the images along with your order details to alpinebazaar@hotmail.com.
  3. Request a replacement or refund, and our team will assist you accordingly.

Delivery Delays

While we strive to meet delivery timelines, unforeseen circumstances such as severe weather, courier delays, or public holidays may occasionally cause delays. We will keep you informed and appreciate your understanding in such situations.

Contact Us

For any questions or concerns about your order, please get in touch:

Your satisfaction is our highest priority. Thank you for choosing alpinebazaar. We are committed to providing you with a dependable and enjoyable shopping experience!